Shipping Policy – Effective Date: January 7, 2025
At MOVEBINA, we are committed to delivering your makeup products in a timely and secure manner. Please review our Shipping Policy for details regarding shipping options, processing times, and related information.
1. Shipping Methods
We offer a variety of shipping methods to suit your needs. The available shipping options are:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (Next business day)
- International Shipping (Delivery time varies by destination)
Shipping costs will be calculated during checkout based on your shipping address and the shipping method chosen.
2. Order Processing Time
- All orders are processed within 1-3 business days after payment has been confirmed. Orders are not processed on weekends or holidays.
- Processing time does not include weekends, public holidays, or delays due to unforeseen circumstances (e.g., weather, stock availability).
- Once your order is shipped, you will receive a tracking number via email to track the status of your delivery.
3. Shipping Locations
- We currently offer shipping within the United States and internationally to selected countries.
- For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. Customers are responsible for these additional charges upon delivery.
4. Free Shipping
- MOVEBINA offers free shipping on orders over a certain amount. The free shipping offer will be displayed on our website, and the discount will be applied at checkout.
- Free shipping is only valid for standard shipping within the continental U.S. and does not apply to expedited or international shipping.
5. Shipping Costs
Shipping costs are calculated based on the destination, shipping method, and the size of your order. The cost will be clearly stated at checkout before you complete your purchase.
6. Address Accuracy
- Please ensure that the shipping address provided during checkout is accurate and complete. MOVEBINA is not responsible for any delays, lost shipments, or additional fees due to incorrect or incomplete shipping information.
- If you realize an error in your shipping address, please contact us immediately at info@movebina.com or 316-665-3229.
7. Delivery Times
- Domestic Shipments (U.S.): Delivery time depends on the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days.
- International Shipments: Delivery time may vary depending on the destination country and the customs processing time.
Please Note: Shipping times are estimates and may be affected by factors such as weather conditions, customs delays, and carrier availability.
8. Shipping Delays
- While we strive to ensure timely deliveries, MOVEBINA cannot be held responsible for delays caused by external factors, such as:
- Shipping carrier delays
- Inclement weather
- Natural disasters
- Customs processing for international orders
9. Order Tracking
Once your order has shipped, we will send you an email with a tracking number. You can track the progress of your shipment using the carrier’s tracking tool on their website. If you have any issues with tracking your order, feel free to contact our customer support team.
10. Damaged or Lost Shipments
- If your package arrives damaged or is lost in transit, please contact us immediately at info@movebina.com or 316-665-3229. We will work with the shipping carrier to resolve the issue.
- For damaged items, we may require photos of the damage to proceed with a claim or issue a refund or replacement.
11. International Shipping
- We offer international shipping to a limited number of countries. Shipping charges for international orders are calculated at checkout, and you will be responsible for any additional duties, taxes, or fees that may apply upon delivery.
- Delivery times for international orders may vary, depending on the destination country and customs processing.
12. Shipping Restrictions
- Some items may be restricted or prohibited for shipment to certain locations due to regulations or carrier limitations. In such cases, we will notify you promptly and offer alternatives.
13. Customer Support
If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact our customer support team:
- Email: info@movebina.com
- Phone: 316-665-3229
We are committed to providing you with the best possible shipping experience, and we are here to help!
Effective Date: January 7, 2025